SHIPPING + PRODUCTION
Shipping is completed via USPS or UPS with tracking.
When will my order arrive?
Current production time is 7-14 business days depending on your items individual needs, starting from confirmation of your payment and order details to shipment of your order. This will not include Sundays or Holidays. We try to get orders out as fast as possible and likely your order will not take the full 14 days but during high volume times our handmade production is wider to accommodate so many personalized orders. Thank you for your patience.
For Timing concerns:
Please contact us prior to your order to let us know of any rush or in hand by date needed.
Domestic shipped Orders (USA)
Our standard shipping within the continental US is through USPS or UPS. Upgraded shipping is available at checkout via USPS Priority or USPS Express..Most orders are shipped USPS First Class Mail 2-5 days unless upgrade to Priority Mail is added with your order. Tracking is always included and will be added once shipped and sent to you via email on your invoice.
ORDER ISSUE/LOST PACKAGE
Regretfully, we cannot hand deliver your package to you, nor do we have control over your package once it leaves our facility. Charlie & Crew is not responsible for items lost, stolen or misdirected by the postal service. HOWEVER, it is our goal for you to have an enjoyable ordering experience and receive your package safely. If you do experience an issue with your order, please email us to make us aware of it and we will do our best to help and resolve the issue. We want you to be happy with your order and we will do what we can to keep it that way!
USPS RETURNED ORDERS
In the event we receive an order back due to insufficient or incorrect address, the customer is responsible for the additional shipping fees to reship the order. We will be in contact with you once we receive it back in our possession. If we cannot get in contact with you within 7 days of receiving back to our facility a full refund will be issued and order cancelled.
RETURN POLICIES
JEWELRY RETURN POLICY
-If your order arrives damaged, please contact us immediately so a claim with usps or UPS can be filed. We will need a photo of the entire order (packaging and items) to file a claim.
-For any other reason, We must be contacted by email (hello@charlieandcrew.com) within 7 DAYS of confirmation delivery and made notified of request of return. Once contacted from us, you will be asked to return the item packaged safely (Original packaging) back to our facility. Once we have the item we will issue a full refund(original receipt total from order) minus the shipping fees.
- Any requests for refund for any reason past 7DAYS of confirmation of delivery will not be accepted.
-Jewelry pieces that have been worn do not qualify for returns or exchanges.
-Jewelry pieces that are custom made or personalized do not qualify for returns or exchanges.
HOME COLLECTION RETURN POLICY
-If your order arrives damaged, please contact us immediately so a claim with usps or UPS can be filed. We will need a photo of the entire order (packaging and items) to file a claim.
-For any other reason, We must be contacted by email (hello@charlieandcrew.com) within 7 DAYS of confirmation USPS delivery and made notified of request of return. Once contacted from us, you will be asked to return the item packaged safely, preferably original box). Once we have the item we will issue a full refund(original receipt total from order) minus the shipping fees.
- Any requests for refund for any reason past 7DAYS will not be accepted.
++ALL CUSTOM ORDERS (INCLUDING ALL ITEMS, "CUSTOM" MEANS ORIGINAL DESIGN WAS ALTERED PER CUSTOMER REQUEST) CAN NOT BE RETURNED.++