GENERAL FREQUENTLY ASKED QUESTIONS + INFORMATION
How fast can I expect my order?
Charlie & Crew is a Life + Home gift shop with a range of different items that vary in production time. We also offer personalization which can cause variance in production time. All of our orders are handcrafted by our team and packaged as fast as possible. With that being said our general production time prior to shipment is 7 business days. You can always reference our Shipping policies here for up to date shipping estimates and more information. Upon confirmation of payment, your order will begin to be filled.
What types of payment do you accept?
We accept Direct checkout(Debit/Credit card) on our website + PayPal. We are sorry but at this time we cannot accept cash, check or money orders.
Am I able to cancel my order?
If a request of cancellation is needed, please contact us via email at hello@charlieandcrew.com within 48hours with your order #. Our orders are processed daily and we begin production steps on various items days before they ship. Because of this we request cancellation requests be placed by 48hours after order confirmation.
Do you charge a sales tax?
All Kentucky residents will be charged a 6% sales tax added in checkout.
Do you accept Custom orders?
We love Custom Orders! Shoot us an email with your ideas and we will accommodate you best we can. hello@charlieandcrew.com
Do you offer Wholesale?
Yes we do! Let us know if you are interested in selling Charlie & Crew items in your shop or ordering wholesale. We can send you wholesale info on the collections you are interested in. Please be aware that some of our items are one of a kind pieces. If you know of a shop local to you that you would love to see Charlie & Crew products carried in, please let us know!
Can I use more than one coupon code?
At this time, we can only offer the use of one coupon code. We also cannot combine coupons + wholesale discount orders.
HOME FRAGRANCE COLLECTION
How long do your candles burn?
Due to soy wax being a clean + efficient wax to burn, our candles have excellent burn times. Our Standard glass candles will burn estimated 80-120 hours. Our Mini candles will burn estimated 30-50 hours.
Please note If you keep your candle burning all day long, it will burn through faster than our estimated time frames.
Do you ship your candles international?
Yes we do. However, if you are outside the Continental US, we request that you send your ship to address prior to purchase so shipping rates and info are up to date with your invoice.
Do you use Phthalate fragrance oils?
No we do not. Our candles are created using 100% Pure Essential oils.
Phthalate free, cruelty free + vegan. No synthetic fragrance.
Do you do private label?
Not at this time, no.
HOME COLLECTION
Do you provide hanging hardware for your shelves?
Yes. On the back of your shelf you will find a sawtooth hanger attached. If you will be placing lightweight items on the shelf, a simple nail in a wall stud will work. If you are placing heavier items on the shelf, or for more stability, we recommend using a wall anchor rated for the weight you will be placing on the shelf.